Return & Refund Policy

1 Return Window

You may request a return within 7 days of delivery, provided the product is uninstalled, unused, in its original packaging, and accompanied by the original invoice.

2 Damaged or Defective Items

If your product arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at [email protected] with your order number, photos of the damage, and the product's packaging. We will arrange a replacement or full refund at no additional cost to you.

3 Non-Returnable Items

The following items cannot be returned or refunded:

• Consumable filters or parts once installed / unsealed
• Products damaged due to misuse, unauthorised repair, or normal wear and tear
• Remotes
• Main purifier units if opened or installed

4 Refund Process

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed within 7–10 business days to your original payment method.

5 Cancellations

Orders can be cancelled free of charge before dispatch. Once an order has been shipped, it cannot be cancelled and must instead follow the return process above.

6 Return Shipping

For change-of-mind returns, return shipping is the customer's responsibility.

7 Contact Us

For any return or refund query, reach out to [email protected] or 9311583910.